3 Things You Need to Know about Our Feedback Feature for Your New York Sightseeing Pass

We love helping those from around the country the world experience New York City and get to see all the sights. To make sure that everyone gets the best experience possible from their New York sightseeing pass, we strongly encourage you to take advantage of our feedback feature. Whether you want to comment on something that went perfectly or noticed room for improvement on our part, we want to hear from you. Here are just a few things you should know about our feedback feature.

It Helps Us Improve Our Services

While we obviously prefer to receive positive feedback about our New York sightseeing pass as it means we are doing a great job, we welcome feedback of any type. Do you have a suggestion about how we can improve our tour services? Did something go wrong and you have a complaint? Please let us know. We consistently keep customers’ feedback on our New York sightseeing tours in mind to ensure that we offer the best possible service. If your suggestion makes sense and is feasible, we may implement it. If you have a complaint, we’ll take steps to avoid another similar incident in the future. Your feedback can improve our services for other future clients as well as for yourself if you come back to the city and choose us for another double decker bus tour NYC.

You Can Send Feedback Anytime from Anywhere

You should know that it doesn’t matter where you are or how much time has passed since your tour when sending feedback. It tends to be more helpful if you fill out the feedback form soon after your tour, as things likely haven’t changed much by then. This also makes it easier to look into any incidents that caused a complaint on your part. That being said, as long as you let us know when you took advantage of our NYC attraction packages and which ones they were, we welcome your comments and suggestions. You can even comment months after the fact.

We’ll Get Back to You Quickly if Necessary

If you specify that you would like a response to compliments, comments, and suggestions, we will get back to you as soon as possible. Otherwise, we may or may not respond since these types of comments don’t require attention. Many simply use the feedback form to praise their tour guide from their New York sightseeing bus. If, however, you make a complaint via the form, we will get back to you as soon as possible to resolve the issue. We want all of our clients to be happy with our services. Therefore, lingering doubts or complaints are something we like to take care of immediately.   We welcome your feedback, whether it is positive or negative, following your New York sightseeing pass. Please let us know how your experience was!