Frequently Asked Questions

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Most Frequently Asked Questions

Tour Schedule & Information iconTour Schedule & Information
NO. Smoking and drinking are not allowed for your safety and for other passengers and staff.
Yes! Our bus tours operate 365 days a year.
There is not a generic schedule, because all the buses are tour-specific and subject to seasonal change. To see specific tour schedules please go to our route pages. https://www.topviewnyc.com/nycguide
Yes, we do! We'll pass the major iconic NYC attractions. If you want to visit some of them, just hop off at the nearest bus stop during our hop-on hop-off bus tours.
A bus tour takes 2 - 2.5 hours on average, but each tour has a different duration due to different routes. To find more information, please see our Tickets & Packages page. https://www.topviewnyc.com/packages/
Hours of operation means the schedule of our daily running buses. Ticket validity is the time period in which you can use your ticket. Ticket validity ranges from same day, 24 hours, up to 5 days.
For wheelchair accommodation, we strongly suggest contacting our office one day prior to your tour.
No. All of the buses run on a set schedule, which is adjusted seasonally. If there're any service change, we'll inform our customers on the Maps & Routes page with Service Alerts. For more information about our Downtown, Uptown, Brooklyn, Bronx, and Night Tours, please check the route pages: https://www.topviewnyc.com/nycguide.
Service Alerts are available on our Maps & Routes page: https://www.topviewnyc.com/nycguide
Our Hop-on Hop-off bus tours conveniently stop at the locations near the famous NYC attractions, such as Empire State Building, Times Square, Grand Central Station, etc. Please go to our Maps & Routes page for the full list of our bus stops: https://www.topviewnyc.com/nycguide
For the current schedule, our first tour (the Downtown Tour) starts at 8am and our last Hop-on Hop-off tour ends at 6pm (Summer). Our last tour, Night tour which is a non-stop tour, ends at 10pm. Please note that the schedule is subject to change due to seasonality, please go to our Maps & Routes page for the most updated information: https://www.topviewnyc.com/nycguide
Our double decker buses operate every day, rain or shine. No need to worry about the rain, because we offer complimentary ponchos as well as seating on the lower level of the buses. In winter, we cover our buses with a transparent cover, which keeps you away from the cold.
Not yet but will be soon. Please follow us on social media and get the latest updates.
Your bus pass gives you access to our double decker bus tours. If you purchase our All City Pass NYC 2 Days/3 Days/5 Days, you can receive a Liberty Cruise, two extra hours of bike rentals, and the admission to Museum of the City of NY.
No, our Liberty Cruise doesn't stop on the Liberty Island, but we pass right in front of the island, which is definitely close enough to let you take good pictures.
Red and royal blue with our TopView Sightseeing logo. Though some of our buses might have advertisement from our partners, the front of the buses will always be red with the TopView logo.
No, we only stop at the designated places. For a full list of our bus stops, please visit our Maps & Routes page: https://www.topviewnyc.com/nycguide
10 languages including English, Spanish, Italian, German, French, Portuguese, Chinese, Japanese, Korean, and Russian. Our Brooklyn, Night, Uptown, and Bronx Tours are only available in English.
Each stop is designed with a nearby landmark. No matter an eye-catching storefront or a street corner, these are always easy to find.
Our TopView Visitor Center is open from 8am-10pm, 7 days a week. Our double decker buses run 7 days a week on a tour-specific and seasonal schedule. Find more information about Downtown, Uptown, Brooklyn, Bronx, and Night tours on our Maps & Routes page: https://www.topviewnyc.com/nycguide; Our Bike Rental Central Park Visitor Center is open from 7:30am to 9pm, 7 days a week.
We would recommend starting from the first stop of the tour, but for Hop-on Hop-off bus tours, you can start at any of the bus stops along the route. To see a full list of our bus stops, please visit our Maps & Routes page: https://www.topviewnyc.com/nycguide
It means you can hop off from our double decker bus at any designated stops, take pictures, buy souvenirs or even have a coffee, just do whatever you want, and and then hop on the next bus at the designated stops shown on our route map.
No, currently our Downtown and Uptown Tours are Hop-on Hop-off tours. Brooklyn, Bronx, and Night Tours are non-stop tours.
Liberty Cruise Select/Express/Saver starts at World Trade Center Terminal, Battery Park City on Vessey Street.
Yes you can. The price will be higher than online bookings. Besides, please note that tickets at World Financial Terminal is Cash Only.
Ticket Purchase & Pickup iconTicket Purchase & Pickup
Yes, comparing to buying the tickets offline, you can save up to 50% if you purchase online.
It is never too early to organize your trip, therefore we recommend you to book early. After you book your tickets, you have up to 6 months to redeem your tickets.
To get on our Liberty Cruise, we recommend making a reservation online with your authorization code before heading to the pier: https://www.topviewnyc.com/reserve With the reservation, your seat is guaranteed.
No, but your tickets can be used up to 6 months after the date of purchase.
For any double decker bus tour pass, the duration of the pass starts from the day you redeem your online voucher from our ticket agent supervisors on the street or at our Visitor Center.
No. The specified time range is not accumulative and cannot be split into several days.
You will get to a confirmation page with your voucher number when you complete your purchase. If you don’t receive the confirmation email, just print this confirmation page or call our customer service number, and we'll find your reservation record by the last 4 digits of your credit card. Then you can redeem your tickets as normal.
For online booking, we accept Visa, MasterCard, Discover and American Express.
You can pick up from one of our Visitor Centers. Please visit our Location page for a complete list of our locations: https://www.topviewnyc.com/about/location
Children aged and under 3 years are free. Child tickets are available for kid aged 4-12. All children must be accompanied by an adult.
No, you need to redeem your tickets with our uniformed ticket agent supervisors on the street, or at one of our Visitor Centers: https://www.topviewnyc.com/about/location
Partnerships & Advertising iconPartnerships & Advertising
Yes for sure. Please contact our Marketing Department at marketing@topviewnyc.com
Please contact our Marketing Department at marketing@topviewnyc.com
Please contact our Marketing Department at marketing@topviewnyc.com
Groups & Charters iconGroups & Charters
A Charter is a temporary lease of our vehicle and driver. When a group wants to have a customized trip with their own tour guide, a Charter is a good option, as it is a very economical way to travel as a group. The pricing depends on the routes, the group size, and the date and time requested. To get a quote for your charter, please submit a request using our Groups & Charter form for a free quote with no obligation. The form can be found at the footer of this website.
Clean, modern, and carefully maintained double decker buses are available for charter.
Our experienced and professional drivers! Every driver has been specifically trained and all of them meet the safety criteria, such as medical reviews, background checks, driving record checks, extensive training, drug, and alcohol testing, etc.
For groups larger than 25 people, please contact us at (212) 664 0300 or use our Groups & Charter form (located at the footer of this website) to request a free quote with no obligation.
Courtesy hotel pickups are available for the charter groups of 25 or more. Please call us at (212) 664 0300 to prearrange the pick-up.
Unfortunately, student discounts are not available for individuals at the moment. For school groups, please inquire our preferred rates by emailing groups@topviewnyc.com or fill in a request on our Groups & Charters form (located at the footer of this website).
Please contact us at customerservice@topviewnyc.com for more information.
TopView Sightseeing offers a 10% discount to groups of 10 or more. Please contact us at groups@topviewnyc.com to coordinate group services.

This page was edited by Steven Thomas